$14. 11/hr Inbound Technical Call Center Associate, Starts 12/11

Job description:

• Typing at least 30 WPM is required
• Typing at least 35 WPM is preferred
• "Basic Computer Literacy" in-office computer testing
• 1-2 years exceptional customer service experience (including comfort with upset customers)
• Aptitude to quickly learn and navigate new technology systems and applications
• Comfort working in a feedback-rich environment and ability to take coaching and make improvements
• Comfort working in a metrics-driven environment, and have ability to hit metrics
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• The ability to actively listen and communicate with our customers, like an expert
• Be able to multitask and provide explanations in simple terms
• Proven track record of strong attendance/reliability
• A basic understanding of cellular phones and cellular industry is preferred
• Must be able to read/write/speak English fluently

This is a great opportunity for someone looking to get into the professional customer service industry who has only been in retail customer service. If you have a great attitude, and have a drive towards a professional customer service career, this position may be what you're looking for!If interested, please directly email me your resume (email address below) Feel free to contact at any time, 24/7.I respond most quickly to email, but calling works as well. Michael Krauchak

• Calls: (724) 496-6929
• Email address/resume submission: See below

Thank you!