Client Service Rep II

Qualifications

Qualifications:
High School Diploma or GED required; College degree preferred (or equivalent experience),
Minimum of 4 years of client service experience or the equivalent,
Demonstrated experience being a client-focused, service-oriented professional,
Motivated self-starter with exceptional interpersonal skills and unflagging commitment to client satisfaction,
Excellent oral and written communications skills, particularly in a phone or email context,
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment,
Fast and motivated learner,
Working knowledge of email and the internet,
Attention to detail and follow-through,
Demonstrated ability to adapt in a changing environment,
Occasional travel, as well as evening and weekend availability are required,
Auction experience or exposure is a strong plus.
Experience working with or in a dealership is a strong plus.
Adapts well to change
Top performer based on Scorecard excluding client surveys
Adapts well to change
Exhibits leadership among co-workers (tends to be the person everyone goes to for answers)
Consistently goes above and beyond to resolve client issues