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Manager, Global Operations, On-line Retail
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bethesda, MD Bethesda, Maryland |
About this job
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
JOB SUMMARY:
The On-line Retail Manager is part of the Global Operations (GO) department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This role is a member of the GO Spa, Fitness and Retail team. Online Retail is responsible for selling brand exclusive and complimentary products via our ecommerce websites.
These sites include, but may not be limited to, The Ritz-Carlton Shops (www.ritzcarltonshops.com ), ShopMarriott (www.shopmarriott.com ), ShopCourtyard (www.shopcourtyard.com ), CuratedByJW (www.curatedbyjw.com ) and Collect Renaissance (www.collectrenaissance.com ), Shop Fairfield Inn & Suites (www.shopfairfieldinn.com) , Westin Store (www.westinstore.com ) W Hotels Store (www.whotelsthestore.com), The Luxury Collection Store (www.luxurycollectionstore.com), Sheraton Store (www.sheratonstore.com) and St. Regis Boutique (www.stregisboutique.com).
The On-line Retail Manager focuses on executing high-level strategies related to product sourcing, documenting hotel payments for accounting, and building awareness for our brands. In addition, the candidate is responsible for planning, organizing, developing and distributing the website content such as videos, photos, articles, blogging, local events, etc. This position partners with a large number of internal departments within Marriott International including Marketing, Brand, Hotel Operations, eCommerce and PR/Buzz Marketing. This candidate is also responsible for working with our third-party agency to execute on retail related strategies
The core focus areas for this role are:
1. Product Sourcing and Retail Trends
2. Marketing and Promotional Planning
3. Financial Tracking and Payment Processing
The position embraces an ability to work within a large corporation but with 'start-up' like expectations and pace, with a deadline-driven environment that often changes with the business priorities. The work requires to have knowledge and active usage of social media, also, to be a forward thinker person to manage multiple projects simultaneously, to execute on strategy, and to provide insight based on data.
CANDIDATE PROFILE
Education and Experience
* 4-year bachelor's degree from an accredited university in Business Administration, Communications, Marketing, or related major; 3-5 years' experience in the business, sales and marketing, or related professional area.
* Preferred
* Online Marketing, Merchandising and/or eCommerce experience a plus.
* Specific digital / interactive marketing training / certificates preferred.
* Direct experience managing merchandising strategies in an eCommerce organization.
* Hands-on experience in direct to consumer marketing communications, ideally in the retail and/or eCommerce space.
* Experience in providing customer/client service and working with cross-functional, or matrixed teams.
* Proven track record of success working in or with fast-paced, consumer focused organizations.
* Strong negotiating, influencing, problem-solving and project management skills.
* Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines.
* Experience with Tableau and databases preferred (or similar software).
CORE WORK ACTIVITIES
Managing Work, Projects, and Policies
* Researches new product concepts for the online retail program to extend their online assortment Identifies new trends in related products for all brands' online retail program.
* Partners with the brand and global sourcing teams to ensure retail is part of the process and new product makes its way online.
* Partners with the in-house design team to identify and highlight new products to sell.
* Conducts the financial tracking, daily reporting and payment processing for corporate and hotel program profits
* Calculates and submits the necessary documentation to MBS for the hotels profit sharing.
* Supervises the daily sales import process to ensure timely update
* Reports on sales trends and other KPIs influenced by seasonality, promotions or other factors.
* 3) Manages the creation of promotions and assist with marketing opportunities
* Networks with internal and external departments/organizations to identify opportunities to promote online retail.
* Identifies areas of improvement in the online retail program across various campaigns and promotions.
* Assists with The Ritz-Carlton catalog production and vendor relations/setup.
* Supports ShopMarriott's content marketing plan identifying opportunities to highlight engaging content both on-site and off-site (i.e. social channels).
* Complies with Federal and State laws applying to procedures.
* Generates and provides accurate and timely results in the form of reports, presentations, etc.
* Analyzes information and evaluates results to choose the best solution and solve problems.
Additional Responsibilities
* Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
* Attends and participates in all relevant meetings.
* Presents ideas, expectations and information in a concise, organized manner.
* Uses problem solving methodology for decision making and follow up.
* Maintains positive working relations with internal customers and department managers.
* Manages time effectively and conducts activities in an organized manner.
* Performs other reasonable duties as assigned by manager.
MANAGEMENT COMPETENCIES
Leadership
* Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
* Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
* Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
* Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
* Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
* Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
* Planning and Organizing - Gathers Information and Resources required to set a plan of action of self and/or others prioritizes and arranges work requirememt to accomplish goals and ensure work is completed.
Building Relationships
* Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
* Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
* Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
* Generating Talent and Organizational Capability
* Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
* Learning and Applying Professional Expertise
* Project Change Management-The ability to establish and guide execution of a plan to successfully navigate a group through change, this includes appropriately communicating information to stakeholders.
* Project Management Software-The ability to use computer software (e.g. Project, Excel, PowerPoint) to organize, coordinate and present project information.
* Creative Expression-The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JOB SUMMARY:
The On-line Retail Manager is part of the Global Operations (GO) department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This role is a member of the GO Spa, Fitness and Retail team. Online Retail is responsible for selling brand exclusive and complimentary products via our ecommerce websites.
These sites include, but may not be limited to, The Ritz-Carlton Shops (www.ritzcarltonshops.com ), ShopMarriott (www.shopmarriott.com ), ShopCourtyard (www.shopcourtyard.com ), CuratedByJW (www.curatedbyjw.com ) and Collect Renaissance (www.collectrenaissance.com ), Shop Fairfield Inn & Suites (www.shopfairfieldinn.com) , Westin Store (www.westinstore.com ) W Hotels Store (www.whotelsthestore.com), The Luxury Collection Store (www.luxurycollectionstore.com), Sheraton Store (www.sheratonstore.com) and St. Regis Boutique (www.stregisboutique.com).
The On-line Retail Manager focuses on executing high-level strategies related to product sourcing, documenting hotel payments for accounting, and building awareness for our brands. In addition, the candidate is responsible for planning, organizing, developing and distributing the website content such as videos, photos, articles, blogging, local events, etc. This position partners with a large number of internal departments within Marriott International including Marketing, Brand, Hotel Operations, eCommerce and PR/Buzz Marketing. This candidate is also responsible for working with our third-party agency to execute on retail related strategies
The core focus areas for this role are:
1. Product Sourcing and Retail Trends
2. Marketing and Promotional Planning
3. Financial Tracking and Payment Processing
The position embraces an ability to work within a large corporation but with 'start-up' like expectations and pace, with a deadline-driven environment that often changes with the business priorities. The work requires to have knowledge and active usage of social media, also, to be a forward thinker person to manage multiple projects simultaneously, to execute on strategy, and to provide insight based on data.
CANDIDATE PROFILE
Education and Experience
* 4-year bachelor's degree from an accredited university in Business Administration, Communications, Marketing, or related major; 3-5 years' experience in the business, sales and marketing, or related professional area.
* Preferred
* Online Marketing, Merchandising and/or eCommerce experience a plus.
* Specific digital / interactive marketing training / certificates preferred.
* Direct experience managing merchandising strategies in an eCommerce organization.
* Hands-on experience in direct to consumer marketing communications, ideally in the retail and/or eCommerce space.
* Experience in providing customer/client service and working with cross-functional, or matrixed teams.
* Proven track record of success working in or with fast-paced, consumer focused organizations.
* Strong negotiating, influencing, problem-solving and project management skills.
* Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines.
* Experience with Tableau and databases preferred (or similar software).
CORE WORK ACTIVITIES
Managing Work, Projects, and Policies
* Researches new product concepts for the online retail program to extend their online assortment Identifies new trends in related products for all brands' online retail program.
* Partners with the brand and global sourcing teams to ensure retail is part of the process and new product makes its way online.
* Partners with the in-house design team to identify and highlight new products to sell.
* Conducts the financial tracking, daily reporting and payment processing for corporate and hotel program profits
* Calculates and submits the necessary documentation to MBS for the hotels profit sharing.
* Supervises the daily sales import process to ensure timely update
* Reports on sales trends and other KPIs influenced by seasonality, promotions or other factors.
* 3) Manages the creation of promotions and assist with marketing opportunities
* Networks with internal and external departments/organizations to identify opportunities to promote online retail.
* Identifies areas of improvement in the online retail program across various campaigns and promotions.
* Assists with The Ritz-Carlton catalog production and vendor relations/setup.
* Supports ShopMarriott's content marketing plan identifying opportunities to highlight engaging content both on-site and off-site (i.e. social channels).
* Complies with Federal and State laws applying to procedures.
* Generates and provides accurate and timely results in the form of reports, presentations, etc.
* Analyzes information and evaluates results to choose the best solution and solve problems.
Additional Responsibilities
* Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
* Attends and participates in all relevant meetings.
* Presents ideas, expectations and information in a concise, organized manner.
* Uses problem solving methodology for decision making and follow up.
* Maintains positive working relations with internal customers and department managers.
* Manages time effectively and conducts activities in an organized manner.
* Performs other reasonable duties as assigned by manager.
MANAGEMENT COMPETENCIES
Leadership
* Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
* Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
* Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
* Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
* Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
* Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
* Planning and Organizing - Gathers Information and Resources required to set a plan of action of self and/or others prioritizes and arranges work requirememt to accomplish goals and ensure work is completed.
Building Relationships
* Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
* Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
* Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
* Generating Talent and Organizational Capability
* Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
* Learning and Applying Professional Expertise
* Project Change Management-The ability to establish and guide execution of a plan to successfully navigate a group through change, this includes appropriately communicating information to stakeholders.
* Project Management Software-The ability to use computer software (e.g. Project, Excel, PowerPoint) to organize, coordinate and present project information.
* Creative Expression-The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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