Patient Service Representative Job - Full-time / Part-time

Department: scheduling Operations

A Life-Changing Career

Responsibilities: This position is accountable for receiving patients in a courteous, professional manner, answering tough questions, and scheduling patients either on the phone or in person. This position is accountable for registration tasks of new and established patients' on the phone or in person. The incumbent is responsible for obtaining current patient information and responding to patient inquiries. This position works in a busy environment with frequent interruptions.

Qualifications: High School Education or equivalent required. Working knowledge of computers and software applications required. Must possess excellent communication skills both verbal and written. Ability to develop the knowledge of names, faces and procedures at the Clinic. Professional and customer relations skills. Well organized, detail oriented, accurate and efficient. Must be able to maintain a calm, courteous manner in a demanding environment. Must demonstrate a positive attitude and a genuine interest in helping others.

Additional Qualifications: One year of prior experience in a medical office preferred and knowledge of medical terms is preferred.

Benefit Eligible: Yes

Exemption Status: Non-exempt

Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.75 per hour.

Hours/Pay Period: 80

Schedule Details: Monday- Friday

7am-6pm

Rotating 8 hour shifts

Weekend Schedule: No weekends.

Recruiter: Rachel Messmer

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 "Best Companies to Work For".

Site Description: Owatonna, Minnesota is a thriving community of over 25,000 people, boasting one of the strongest economies in Minnesota. Located just 38 miles west of Rochester, MN and 60 miles south of Minneapolis/St. Paul, Owatonna is home to more than 40 industrial business firms as well as the headquarters for Federated Insurance. Minnesota State University, Mankato is located 40 miles west in Mankato as well as renowned private colleges, St. Olaf and Carlton located in Northfield, 35 miles north of Owatonna. Kaplan's Woods Parkway offers 225 acres for hiking, biking, jogging, picnicking and cross-country skiing. Excellent golfing is available at public and private courses, several of which are staffed by full-time golf instructors. For the tennis enthusiast, both outdoor and indoor facilities provide opportunities for year-round participation. Because many residents love music and the arts, the Owatonna Arts Center displays the work of many local and national artists.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Office & Administrative Support, Support Services

Job Posting Number: 90017BR