Dispatcher/Monitoring Specialist

Candidates will be responsible for answering inbound phone calls from clients regarding refrigeration, electrical or mechanical problems. has clients that hire them to provide the HVAC and refrigeration equipment. These call center folks will be troubleshooting the problems and providing assistance over the phone to each client. Answering calls, making follow up calls, updating information, working on the computer, using different software systems, etc. This is an overnight position that always has overtime available.

-Answering inbound calls, providing customer service to all clients
-Performing data entry, working on the computer
- Using various computer systems, navigating through the computer
- Making outbound calls to follow up with clients ensuring customer satisfaction
- Learning the products and services to effectively communicate with internal and external employees and clients
- Documenting all account information, reviewing accounts, service plans, etc

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.