Customer Service Representative (Project - Credit)

The Credit Support Specialist's primary responsibility is to manage all facets of credit and accounts receivable relationships with an assigned portfolio of Advance commercial customers. The Credit Support Specialist is expected to directly contact customers when credit limits need to be reviewed, when orders are placed on decline and when balances are past due. The Credit Support Specialist focuses on maximizing efficient order flow, conducting credit investigations, negotiating payment arrangements and managing all aspects of the credit portfolio. The results of effective performance will be maximizing sales opportunities and minimizing credit losses, while maintaining a high level of customer satisfaction

> Contact customers daily to make financial arrangements on their accounts to insure consistent, timely orders flow

> Daily process and release of orders on credit hold based upon receipt of funds or customer payment commitments

> Resolve customer claims and disputed items

> Contact all past-due accounts within assigned portfolio and make arrangements for payment

> Place accounts on credit hold as necessary

> Handle inbound accounts receivable phone calls

> Process credit applications, including contacting credit references and setting credit limits

> Minimize losses due to bad debt

> Provide backup for cash application activity and credit memo processing

> Communicate with Field Operations and Commercial Sales regarding account status and credit actions taken

> Recommend to the Financial Services Manager customers who need to be reviewed as a result of information received during telephone contact

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.