Veterans Service Representative - Full-time / Part-time

This is a Bargaining Unit Position.
As a Veterans Service Representative (VSR) you will work on veterans benefits claims and provide comprehensive services to America's Veterans and their families. The incumbent may be promoted to the full performance level (GS-10) without further competition after meeting time-in-grade and specialized experience requirements. Upon attaining the GS-10 grade level, the incumbent will be required to take the VSR Skills Certification test.
The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it. As a VSR you will:

• Serve as a primary contact for the veteran and his/her representative or advocate and the decision-maker for compensation or pension claims.
• Explain the full range of VA benefits and all related programs.
• Make determinations as to eligibility for the type of benefit sought and fully analyzes, develops, and requests required evidence for certain claims requiring a rating decision.
• Decide the necessity for and type of examinations, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries.
• Develop comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim.
• Prepare correspondence to members of Congress and special interest groups on case assignments and other "controlled" correspondence.
• Utilize various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
• Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims

Work Schedule: Regular office hours; Alternate work schedules may be available after completed training.
Position Description Title/PD#: Veterans Service Representative, GS-7/09/10 PD# 37300A; PD# 37301A; PD# 37233A;
Promotion Potential: The incumbent may be promoted to the full performance level (GS-10) without further competition after meeting time-in-grade and specialized experience requirements. Upon attaining the GS-10 grade level, the incumbent will be required to take the VSR Skills Certification test.
Time-in-grade: Applicants who are/were current federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-07 position you must have served 52 weeks at the GS-05 level.
$40,684
$71,247
Job Details
Application Open Date
11/21/2017
Application Close Date
11/24/2017
Organization
Veterans Benefits Administration
Who May Apply
Status Candidates (Merit Promotion and VEOA Eligibles)
Status
Full-Time