You might also like
in Albany, NY
Airport - Retail Supervisor - Full-time
Hours | Full-time |
---|---|
Location | Albany, NY Albany, New York |
About this job
Position Title: Zone Manager
Location:Field
Business Unit and Department: Operations
Reports to: Assistant General Manager and/or General Manager
FLSA: Non-Exempt
Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.
Required Skills:
Service
- Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures
- Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures
Operations
- Facilitate opening and closing of stores
- Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
- Ensure store merchandising standards are consistently executed per the company guidelines
- Coordinate, monitor and align team resources to maximize sales and service potential
- Resolve basic IT /register issues and escalate as necessary
- Ensure a safe working environment; inspect and correct work areas on regular basis; report all work place injuries and concerns immediately
- Prepare for and participate in inventories; verify high risk counts
Financial/Business
- Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
- Communicate daily with the team; look for additional ways to drive business through product, processes, or people
People/Leadership
- Serve as the Manager on Duty providing leadership during assigned shifts
- Direct, coach, and train Associates in their daily job assignments
- Represent and support the company by fostering strong business relationships within the airport community
- Monitor and address performance issues in a timely manner through a partnership with AGM or GM
- Contribute feedback on Associate reviews and provide input on Associate counseling
- Other duties as assigned
Required Experience:
Education:
High school diploma or equivalency required / Bachelor's degree preferred
Experience:
- Minimum one year of retail or customer service experience required
- Prior supervisory and leadership experience preferred
Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)
- Ability to work various shifts in a 7/365 day team oriented environment
- Excellent customer service skills and ability to communicate effectively using the English language
- Strong interpersonal/organizational skills with ability to motivate others
- Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
- Proficiency required in reading, writing, mathematics, cash handling/ reporting
- Computer literacy and working knowledge of MS Office preferred
- Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
PI100358428