Call Center Representatives

Job Description:

Call Center Representative Springfield, Ohio

Kelly Services is recruiting for Call Center Representatives for a long standing company in Springfield, OH. You will be working in a call center environment and handling large amounts of inbound and outbound calls.
Responsibilities Include:
- Follow communication -scripts- when handling different topics.
- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.

Job Requirements:
- Previous experience in a customer support role.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- High School Diploma or GED.
- Ability to work 2nd Shift (10a.m-6:30 p.m.).

As a Kelly employee, you-ll have access to world-class perks, including:
- Kelly-sponsored Affordable Care Act health care coverage available to eligible employees.
- Group insurance options.
- Service bonus plan.
- Holiday pay plan.
- Weekly electronic pay options.
- Online training campus that provides more than 3,000 free courses to help improve and develop skills.
- Exclusive online employee community.
- Employee assistance program available at no cost.
- Corporate discounts.
- Transportation Spending Accounts.
- Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.