Customer Care Associate - Full-time / Part-time

This position is a frontline service position providing assistance to members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve business and operational goals. - Educates providers