2018 Pool VIP Host - FLV - Temp - Full-time / Part-time

This is a Talent Pool

The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data. Members of this team will operate in a highly collaborative way and will deliver on Caesars service promise, while be held accountable for all service opportunities that may arise.

ESSENTIAL JOB FUNCTIONS:

* The VIP Marketing Host will generate revenue through the development and servicing of relationships with existing and potential target guests.

* Responsible for the quality of service offered to patrons of Caesar's Entertainment Venues

* Effectively handles guests complaints and discrepancies, assures that all guests are dealt with in an efficient and courteous manner.

* Will facilitate all guest reservation requests promptly and without error in our UrVenue reservation system.

* Ensures guests are aware of events and supports the execution of them.

* Maintains a high level of visibility throughout the facility.

* Build guest loyalty by exceeding all expectations in service and dependability.

* Collaborates with all departments to ensure total guest satisfaction.

* GUEST SERVICE REQUIREMENTS:

-- Provide a friendly personal and a willingness to interact.

-- Provide professional and friendly guest services.

-- Commits self to the listed values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all times.

* SAFETY REQUIREMENTS:

-- Ability to work safely and prevent personal injury

-- Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.

* ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

-- Maintain a minimum of $5,000 in sales from VIP table reservations at your assigned venue. (This is the sum of all table reservation sub-totals.)

-- Have a minimum of 100 guests checked in on the VIP guest list per week at your assigned venue.

-- All VIP table reservations must be entered in to UrVenue including; the guests full name, cell number, and email address. Reservations without complete information will not be counted towards the minimum

requirements and individual commissions will not be paid.

-- All assigned data collection, marketing, and social media tasks must be completed per management's requests.

* EDUCATION/REQUIREMENTS:

-- High School Diploma Required or equivalent

-- College Degree preferred

-- Proof of eligibility to work in the United States

-- 2 years' experience in hospitality working in a high volume restaurant

-- Valid Driver's License

-- 21+ years of age

QUALIFICATIONS:

* One to three years' experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred).

* Ability to think independently in making decisions to maximize customer service experience and program profitability

* Ability to effectively manage time and perform multiple tasks simultaneously.

* Must be proficient with customer Point-of-Service systems

* Excellent interpersonal, communication, problem solving and analytical skills required.

* Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.

* Strong attention to detail with both trip logistics and customers

* Must have excellent customer service skills.

* Must present well-groomed professional appearance.

* Must be able to listen and respond to visual and aural cues.

CRITICAL COMPETENCIES:

Approachable: Spends the extra effort to put others at ease. An exceptional listener who is gracious, sensitive and patient.

Initiative: Create and seize opportunities to win, even when faced with ambiguity. True passion for results.

Interpersonal Savvy: Builds rapport quickly by listening, sharing, understanding and comforting.

Outside In: Obsessed with exceeding customer expectations. Passionate about service improvements.

Self-Assurance: Confident in ability to meet goals.

Composure: cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others.

Planning Agility: sees ahead to prepare competitive strategies and plans; accurately scopes & plans tasks; sets clear goals and evaluates personal performance against results; anticipates future challenges and adjusts for roadblocks.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

* Must be able to continuously maneuver around office.

* Must be able to move quickly around property.

* Must be able to bend, crouch, kneel, twist and work at a desk.

* Responds to visual and aural cues.

* Must be able to work independently and proven to be self-motivated.

* Must be able to speak, read, write and understand English.

* Must have the manual dexterity to operate a computer and other necessary office equipment.

* Must be able to respond calmly and make rational decisions when handling guest's needs.

* Must be able to tolerate areas containing second hand smoke

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.