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Franchised Front Office Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Panama City, FL Panama City, Florida |
About this job
Posting Date Dec 6, 2017
Job Number 17002PJR
Job Category Marriott
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Job Number 17002PJR
Job Category Marriott
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Please apply online at:
Additional Information: This hotel is owned and operated by an independent franchisee, Crescent Hotels & Resorts. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
ESSENTIAL JOB FUNCTIONS:
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Respond to guests special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
- Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Supervise the Guest Service Agents.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
- Comply with attendance rules and be available to work on a regular basis.
- Perform other job related duties as assigned.
Job Requirements
Requires 2+ years experience in Hotel/Resort Front Desk and Guest Services management role of full service, similar property. Experience with Starwood and full service hotel/resort is strongly preferred.
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.
This company is an equal opportunity employer.
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