Inbound Healthcare CSR - Full-time / Part-time

* Respond to telephone or written correspondence inquiries from members and/or providers within established
timeframes utilizing current reference materials and available resources
* Provide assistance to members and/or providers regarding website registration and navigation
* Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM)
application
* Process written customer correspondence and provide the appropriate level of timely follow up
* May coordinate member transportation and make referrals to other departments as appropriate
* Maintain performance and quality standards based on established call center metrics including turn-around times
* Research and identify any processing inaccuracies in claim payments and route to the appropriate site
operations team for claim adjustment
* Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to
support excellent customer service, quality improvement and call reduction

Monday - Friday 8am - 5pm

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.