Customer Service Specialist - Various Shifts

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

JOB SUMMARY

This position is responsible for identifying and resolving customer issues and answering inbound call center inquiries regarding the status of their order. Apria is one of the nation's largest home healthcare companies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients. Receives referral request for home equipment and services. . Provides information on equipment supplies and services. Demonstrates professional etiquette and courtesy when interfacing with customers. Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action. Assesses patient needs and promotes company products and services. Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices. Handles Inbound/Outbound phone calls, emails and texts to patients and referrals. Follows Apria’s procedures for all transactions. Follows Apria’s Quality program to ensure that we give the best service to all customers. Performs other duties as required.

MINIMUM REQUIRED QUALIFICATIONS

High school diploma or GED is required. At least two years related experience is required. 5 years of Call Center Experience preferred. 5 Years of Customer Service experience preferred

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet