HR Service Center Administrator

Success is always in style at TJX! Continue to explore career opportunities at TJX, a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support you by making TJX a terrific place to work. We are committed to leveraging our differences, and believe that the diverse skills, experiences and background that you bring into the organization will help us continue to succeed.

Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and tkmaxx.com in the U.K.; and TK Maxx in Australia. With over $33 billion in sales, more than 3,800 stores, and 235,000 Associates in 2016, TJX is an exciting place to grow your career!

Job Description

Partners with third party vendor, Store/Field Management, and HR Business Partners to respond to Unemployment Insurance Claims. Follows up on requests for information and gathers necessary documentation. Completes Wage Audits and Verifications of employment as needed.

Duties and Responsibilities

• Responds to Unemployment Insurance Claims via CaseBuilder Software. Utilizes available information in Oracle and Papervision and partners with appropriate parties, (Store/District/Regional Management, HR Business Partners).
• Acts as liaison between third party vendor and TJX Management to ensure timely and accurate responses.
• Gathers documentation and witness information for hearings, ensures attendance of key witnesses at hearings and helps prepare them.
• Makes recommendations when expert representative should be requested to attend hearings based on details of individual claims, including potential liability.
• Completes Verification of Employment and Wage Audit requests.
• Researches State UI Policies to assist in decision making with regard to state inquiries and hearing prep.
• Special projects as assigned.

Required Skills

• Excellent communication skills and attention to detail
• Ability to handle multiple priorities and maintain confidentiality
• Excellent organizational and time management skills
• Proficient in Excel and MS Word
• 0-1 years’ experience in HR Role or Unemployment Claim processing preferred but not required
• Ability to work in a fast paced, collaborative environment
• Flexible and willing to perform other tasks as assigned

Nearest Major Market: Boston
Job Segment: Claims, Database, Merchandising, Oracle, Retail Sales, Insurance, Retail, Technology