Service Coordinator

Adaptable? Challenge loving? Fast-paced?

On-Call Coordinator

Do you Adapt Well to Change & Have a Positive Attitude? Home Instead Senior Care in Springfield is looking for a steady multi-tasker to join us in our mission to enhance the lives of aging adults and their families. This On-Call Coordinator role answers phones and solves issues outside of regular office hours. If you are looking for a positive work-place culture, opportunity for personal and professional growth, and want to be a part of a goal oriented organization this could be the career for you!

Home Instead Senior Care®

On-Call Coordinator Job Description

C & A Senior Home Care, LLC d/b/a Home Instead Senior Care

Objective:

The On-Call Coordinator is expected to work closely with the Office Staff in order to provide the highest quality service to clients.

Primary Responsibilities: 

• Reflect the core values of C & A Senior Home Care, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise).

• Arrive at the Home Instead Senior Care office Friday afternoon.
• Review weekend schedule with Staffing Coordinator and become aware of any potential trouble spots that might arise over the weekend.
• Work with Staffing Coordinator to have all office calls transferred to a cell phone to be used by the On-Call Coordinator.
• Demonstrate proficiency in using our back office system to schedule and log CAREGiver and client concerns.
• During the weekend, the coordinator’s responsibilities will include but will not be limited to:

• Answering each incoming call in a friendly, professional, and knowledgeable manner and responding to them as needed. Calls should be answered 24/7. If call is not answered live, must respond within 30 minutes of initial call.

• Field new client inquires over the phone in a knowledgeable manner, forward information to office staff (owner) for follow-up.

• Communicate with CAREGivers and clients regarding scheduling as changes arise.

• Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service.

• Take messages and document all calls so office staff can respond if necessary Monday morning. All schedule changes for Monday must be filled thru noon.

• Contact backup person when questions arise about clients or CAREGivers that require input from regular office staff.
• Meet with office staff Monday morning by to pass on any pertinent information from the weekend. Also, to turn in cell phone, tablet computer and drop off log notes.
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, colleagues and CAREGivers

        Secondary Responsibilities:

• Perform any and all other functions and responsibilities deemed necessary

   

   

  Education/Experience Requirements:

• High school graduation or the equivalent

• Three year of related business experience or an equivalent combination of education and work experience may be considered

• Must possess a valid driver’s license

  
  Knowledge, Skills and Abilities:

• This position must have an understanding of and uphold the policies and procedures established by C & A Senior Home Care, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise).

• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively.

• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines.

• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Ability to organize and prioritize daily, monthly and yearly work.
• Ability to establish good working relationships with management, colleagues, clients and CAREGivers.
• Ability to sit at a desk and listen effectively for long periods of time on the telephone.
• Ability to present a professional appearance and demeanor.
• Ability to operate office equipment.
• Must be patient and congenial on the telephone.
• Must have computer skills and be proficient in Word and Excel.
• Ability to work evenings and weekends as required.
• Ability to perform duties in a professional office setting.
• Knowledge of the senior care industry.

Each Home Instead franchise is independently owned and operated.