Seeking Full-Time Scheduling/Staffing Coordinator

* Answer incoming calls in a friendly, professional and knowledgeable manner.
* Build relationships with clients and CAREGivers over the phone.
* Meet and familiarize yourself with all new CAREGivers to enhance the matching process.
* Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches that build extraordinary relationships.
* Ensure every client's scheduled shift is filled.
* Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
* Enter and maintain accurate client and CAREGiver records in the software system.
* Follow up with all client and CAREGiver issues to ensure their problems are resolved.
* Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our clients' needs.
* Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
* Follow the responsive contingency plan that ensures 100% maintenance of service hours.
* Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
* Maintain regular attendance at the office to execute job responsibilities.
* Must be available and willing to cover weeknight and weekend on-call responsibilities as scheduled.
* Provide caregiving to clients in an emergency or when a shift cannot be filled.
* Conduct client/CAREGiver introductions as needed.
* Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
* Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
* Participate in all CAREGiver meetings.
* Provide back-up assistance to on-call schedulers on nights and weekends.
* Perform any and all other functions and responsibilities deemed necessary.

* Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
* Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
* Must demonstrate effective interpersonal skills, as well as sound judgment and good decision-making skills.
* Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
* Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work.
* Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers.
* Must have the ability to sit at a desk, operate on a computer, and work effectively for long periods of time on the telephone.
* Must present a professional appearance and demeanor.
* Must have the ability to operate office equipment.
* Must be patient and congenial on the telephone.
* Must have computer skills and be proficient in Microsoft Word and Excel.
* Must have the availability to work evenings and weekends as required.
* Must have the ability to perform duties in a professional office setting.
* Must demonstrate knowledge of the senior care industry.
* Must have an understanding of and uphold the policies and procedures established by Home Care for Seniors Massachusetts, Inc. d.b.a. an independently owned and operated Home Instead Senior Care franchise.

Non-Exempt/Hourly pay based on experience
401K Retirement Plan - 4% Company Match (eligible after 1 year of employment)
Paid Vacation
6 Paid Holidays
AFLAC Low Cost Plans
MA Paid Sick Law hours


Go to www.homeinstead.com/673 TO APPLY.
Questions: Contact Richard Langevin, Franchise Owner or Athena Mota, Director of Human Resources at 508-984-7908.