CNA/HHA for On-Call Coordinator Mon-Fri 5pm-9am

The Norwood office of Home Instead Senior Care is seeking a Weekday On-Call Service 
Supervisor. This individual must be available Tuesday-Thursday, starting at 5pm and ending at 9am, performing on-call supervision, answering all calls and overseeing client schedule management to provide the highest quality service to 
clients. 
 
The Weekday On-Call Service Supervisor will work closely with the Staffing Coordinators in the following way: 
--Arrive at the Home Instead Senior Care office by 3pm on Tuesday to go over schedules and to pick up on-call phone and laptop.
--Go over weekday schedule and any trouble spots that might arise with staffing coordinators 
--Prepare on-call binder with all schedules and Client and CAREGiver rosters 
--Transfer office calls to on-call cell phone 
--Return to Home Instead Senior Care office Thursday morning by 9:30am to pass to drop off cell phone and laptop. 
 --During the weekday, supervisor's responsibilities will include but not be limited to: 
--Answering all incoming telephone calls and responding to them as needed. 
--Communicate with CAREGivers and clients regarding scheduling as changes arise. 
--Take messages and document all calls so office staff can respond if necessary during the 
morning. 
--Contact backup person when questions arise about clients or CAREGivers that require input 
from regular office staff. 
--Fill in on assignments that come open until a replacement CAREGiver is found. 
 
Candidate needs to have excellent communication, organization and problem-solving skills. 
CNA experience preferred. Also ideal for retired nurses looking for part-time work. 

Each Home Instead franchise is independently owned and operated.