Coordinator II

Job Description:

• Coordinator II provides essential clerical & phone support to the pharmaceutical care pharmacist through organized, accurate and timely prioritization of administrative duties.
• He/she is responsible for professional communication with patients daily.
• He/she is responsible for essential functions listed above and additional clerical support as assigned by the supervisor/manager.
• Coordinator II's will complete internal training designed to utilize behavioral modification and interviewing.
• The coordinator II will utilize these skill sets as key drivers to positively impact patient engagement.

JOB DUTIES

• Make outbound calls to engage patients and prepare them for conversation with pharmacist
• Receive inbound calls and provide proper support to patients, including engaging member to speak with pharmacist and/or triaging question(s) to appropriate staff
• Facilitate and coordinate the daily mailing of care plans directed to participating patients
• Other responsibilities as directed by supervisor and/or manager

Qualifications:

• 1+ year of customer service
• 1+ year of call center
• Medical or Health care experience is a must

Aerotek is acting as an Employment Agency in relation to this vacancy.