Customer Service Representative

We are currently seeking Customer Service Call Center Representatives to work in the Linthicum, MD area. The Call Center Representative is responsible for receiving calls, answering questions, and resolving issues. They will receive phone calls from customers, providers and staff, and employer groups. The Representative will be answer questions on the status of claims, ID cards, addresses, and other issues as requested by the caller.

In addition the Representative will:

• Handle claim inquiries from providers and members
• Communicating correct information regarding accessibility, claims status and other calls of a service nature
• Providing benefits information
• Meet and maintain established department metrics
• Provide excellent customer service and handle all calls in a professional and courteous manner.

** Need to be able to work flexible shift up to 9pm **

MUST HAVE 2 YEARS OF HIGH VOLUME CALL CENTER EXPERIENCE

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.