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in Roanoke, VA

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Hours Full-time, Part-time
Location Roanoke, Virginia 24043
Roanoke, Virginia

About this job

*The largest retailer of automotive replacement parts and accessories in the United States is hiring Customer Service Representatives! *

Job Description:

These individuals will be working in the retail division of the Customer Care Department.

Calls might consist of customers who are inquiring about product damage, discrepancies on a receipt for returned items, or general questions about products or inventory availability. A customer could also could be calling in if they cannot access their site to order parts or have questions about the loyalty rewards program.

Please keep in mind that this call center can field calls from any type of inquiry and there are some random, one off situations that can occur. This individual must be comfortable handling any situation that arises in a professional manner.

This is a full time, 40 hour per week position.

Requirements:

  • Consistent job tenure
  • Professional demeanor
  • Excellent written and verbal communication
  • Prior customer service experience
  • Proficiency in Microsoft Suite of Products (Word, PowerPoint, Outlook & Excel)
  • Proficiency in Internet Explorer

Highly Desired:

  • Automotive knowledge is preferred but not required
  • Knowledge of how warehouse inventory is managed is preferred but not required




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.