Customer Success Manager - Full-time / Part-time

Job Title: Customer Support Manager

* Handling overall responsibility for managing the customer relationship.
* Ensure strategy and customer's KPI's are communicated, understood and implemented by cross-functional teams
* Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products.
* Acting as a liaison between product management and the customer with a focus on communicating the roadmap and how the roadmap will influence customer activities.
* Ability to understand the customer's business goals, to anticipate future needs and help determine the ideal solution
* Prioritizing and driving resolution on escalated customer issues.
* Promoting opportunities for two-way communication.
* Providing assurance and oversight to implementing customers regarding website implementations.
* Monitoring and facilitating the customer's adoption of our solution features and functionality with providing internal stakeholders with an understanding of the customer's overall business needs as they relate to our products.
* Keeping customers informed of the process and procedural changes.
* Become proficient in the Implementation Methodology.
* Ability to manage multiple accounts simultaneously, tracking the status of each project, and providing status updates to all stakeholders
* Assist Business leads in driving client retention and identifying business growth opportunities.
* Ensure customer's expectations are exceeded

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.