Retail Sales Assistant

A leading national distributor of food service equipment and supplies is currently searching for a Sales Support to work in our San Francisco office. The ideal candidate must possess superb customer service, provide assistance with product needs (whether in person or by phone) and support the retail sales team in reaching their daily and monthly goals. The candidate must be self-motivated, reliable, dependable, flexible, and have good work ethics. We are looking for someone who wants to be a part of a great team. This position is a full-time position.

Responsibilities include, but are not limited to the following:

- Assist and support retail sales representatives with sales orders, returns and other related transactions. Manage open orders via the Open Order and Backorder Reports.

- Create orders in the company POS program and in AutoQuotes. Navigate the store inventory system to review merchandise levels, in order to rotate supplies from inventory stock. Assist with the annual physical inventory.

- Ensures customer service inquires, concerns and needs are met. Researches and resolves customers’ questions and complaints. Maintain and track open/current orders and follow-up with customers. Build and maintain professional rapport with customers to provide the highest quality of service to customers at all times.

- Assist with administrative duties, i.e., making copies/scan, sending/receiving fax, reply to customers’ emails (on behalf of the sale reps), process cash/check/credit and charge account transactions. Provide phone relief for the sales staff and back-up to the receptionist.

- Work effectively with the various departments, i.e., customer service department on customer complaints, returns, invoicing or product issues; accounting on payment issues; purchasing department on ordering and/or inventory issues.

- Willingness to learn, ask questions in order to gain complete knowledge of product lines and functionality, product locations, including current promotional ‘end-caps’, while consistently driving sales to meet established productivity or sales goals.

- Follows all safety requirements according to the company safety policies and procedures. Maintain stores cleanliness and organization.

- Additional responsibilities as directed by management.

Required Skills and Qualifications:

- Ability to work independently with minimal supervision. Must be proactive; able to identify problems and initiate corrective actions without specific direction from supervisor.

- Proficiency with Internet Explorer and MS Office, i.e., Word, Excel, Outlook. Experience with inventory software, a plus. Good keyboard skills.

- Good command of the English language. Fluency in Spanish or Asian-languages is desired.

- Work diligently and professionally in the pursuit of department and company goals. Be able to display a disciplined professional attitude at all times.

- Must have a High School diploma. Bachelor’s degree (Retail, Marketing or equivalent) is a plus.

We offer competitive wages and a comprehensive benefits package to eligible regular, full-time/permanent employees including medical, dental and vision coverage, 401K (with company match) and Paid Time Off (PTO).

Email your resume and cover letter in Word or pdf format (MUST include your salary requirement) AND when replying, type the position title and your name on the subject line of your email. Thank you and good luck!