General Manager - Full-time / Part-time

We are seeking a well-seasoned, enthusiastic General Manager to lead our trendy, fast casual restaurant team! The GM will lead the operations of the restaurant and a team of hourly associates. In accordance with the goals of the restaurant , the GM will report directly to the owners and will be responsible for managing all aspects of the restaurant including, but not limited to: restaurant operations, financial performance, management/staff development, customer satisfaction, quality standards, sales & marketing, and general communications with employees, vendors and customers

RESPONSIBILITIES

Restaurant Operations:

•Follows and enforces all restaurant operations standards as defined in the Restaurant Operations Manual.
• Accounts for successful execution of all operating systems (ordering, receiving, inventory, equipment, maintenance, waste, etc.).

Financial Performance:

• Oversees and ensures compliance with all weekly, monthly, quarterly, and annual financial controls.
• Reviews and responds to both Front of House and Back of House schedules on a daily and weekly basis to control labor costs.
• Achieves all sales goals and restaurant objectives.
• Assists in the preparation of the annual restaurant budget process.

Management/Staff Development:

• Holds frequent team member meetings to keep staff informed of important policy changes and operational updates.
• Demonstrates ability to attract, develop, and retain top talent with a passion for service, excellence, and quality.
• Conducts frequent evaluation updates for all staff outlining strengths, areas of improvement, and merit recommendations.
• Maintains proper follow through of all hiring and legal compliance including, but not limited to: proper orientation, interviewing and hiring and new hire documentation.

Customer Satisfaction:

• Demonstrates high energy, a fun loving personality, and leadership skills with a goal toward 100% guest satisfaction.
• Responds and resolves (on the spot) guest complaints, unsatisfying or disappointing issues, or potential problems to ensure the guests leave with a positive view of the brand.
• Hires guest-oriented staff and holds them accountable to our established guest-satisfaction standards.

Quality Standards:

• Communicates and reinforces quality standards to all team members and management.
• Maintains and upkeeps equipment for optimal performance and efficiency.
• Prepares and sells product that only meets brand standards and consistency.

Sales & Marketing:

• Involves self and all employees in all aspects of sales, promotions, local store advertising, and catering sales initiatives.
• Builds a store culture that visibly drives add on sales both at the register and with in-house service opportunities.
• Communicates and educates employees on new products and promotions ensuring knowledge is imparted with sales goals in mind.

EDUCATION/KNOWLEDGE/SKILLS AND ABILITIES:

•Associates degree or Bachelor"s degree in Hospitality preferred. High School degree or equivalent required.
• Capable of adapting to business needs and solving problems quickly and efficiently.
• Ability to prioritize multiple tasks and exercise sound judgment.
• Ability to fluently understand Profit & Loss statements, costs controls, and restaurant operations.
• Focuses on “over the top” guest service experiences.
• Bi-lingual (English/Spanish) a plus.

MINIMUM REQUIREMENTS:

•Minimum 5 years working in a restaurant environment, showing career progression and verifiable results.
• Minimum 2 years as a General Manager of a fast casual or quick serve environment.
• Basic computer skills
• Ability to comfortably speak, write, and comprehend English in a business setting.