Assistant Manager

Summary: The Assistant Manager is the first line representative to the William Warren Group customer in the Store Manager’s absence. The Assistant Manager may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. The Assistant Manager provides assistance to Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards and customer service as required.

 Essential Duties and Responsibilities:

•       Support sales objectives and revenue growth through:

·         Maximizing conversion of telephone and walk-in inquiries into rentals

•       Maintains appropriate financial controls and achieves financial goals by:

·         Accurately handling cash and balancing receipts

·         Making collections, posting payments and processing daily bank deposits accurately and timely

·         Participating in collecting past due accounts

•       Consistently practices effective customer service techniques through:

·         Answering phones in a friendly, pleasant, and professional manner

·         Greeting customers promptly, enthusiastically and professionally

·         Knowing and presenting the features and benefits of the property at all times

·         Resolving customer problems timely and effectively

•       Supports timely and accurate administrative processes throughout all job duties by:

·         Maintaining accurate records for each customer including contracts, insurance, and change of address forms, addendums, and any correspondence to or from customers

·         Effectively utilizes computer systems in the Microsoft Windows environment

·         Monitoring accurate merchandise inventory

·         Compiling assigned reports and projects correctly and timely

·         Consulting the Policy and Procedures manual on a regular basis for answers, clarifications and consistency

•       Effectively directs maintenance workers to assist with successful running of the facility and accomplishment of duties in the Store Manager’s absence

•       Monitors security system; performs lock checks on a daily basis

•       Performs minor maintenance and custodial duties; cleans vacated units on a timely basis

•       Keeps golf cart, company units, and grounds clean and free of debris at all times

•       Takes necessary action to meet company standards of appearance and cleanliness

•       Assists customers with truck rentals at some locations

•       Performs other duties as assigned; works with minimum direct supervision; operates effectively on a team

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WWG seeks employees that have entrepreneurial, pro-active, positive attitudes, can handle change, and operate with integrity. Employment with WWG is contingent on successful completion of a background check and drug screening. Employees must have a current driver's license and must be able to travel to a number of properties.

Performs other duties as assigned; works with minimum direct supervision; operates effectively on a team