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Customer Service Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Cheyenne, WY Cheyenne, Wyoming |
About this job
Express Employment Professionals is recruiting for a Customer Service Representative for a fast paced, high volume IN BOUND call center in Cheyenne, WY.
Pay: $12.00/hour
Hours: During Training you will work full time; once training is complete hours will become part time from 10:00am - 2:00pm
Summary:
Responsible for acting as a liaison between customers and companies, assist with complaints, errors, account questions, billing, cancelations, and other inquiries.
Primary Responsibilities:
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Advise on company information.
- Act as the company gatekeeper.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Read from scripts.
- Handle changes in policies or renewals.
If you are a current Express associate, call 632-0567 and indicate your interest in this announcement.
If you are not a current Express associate APPLY NOW! To be considered for this position or other opportunities with Express Employment Professionals, please go to expresspros.com and apply online
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