Customer Service Representative

The primary role of the Cash Application Specialist is to apply payments to the customers account(s) with a high degree of accuracy within the established metrics. Manage customer requests within established service level agreements set by management. Regularly has access to and utilizes proprietary or confidential data. Often required to interact outside of their department. May involve occasional interactions with external contacts. Occasionally makes significant decisions within the standards of the position. Is primarily guided by established policy and procedures. Questions and problems that fall outside of standard operating procedures are referred to supervisor. Assigned work with limited employee latitude. Reports directly to the Cash Applications Supervisor.

> Post customer receipts that are in unapplied status, which arrive via store collections, lockbox, Credit Card, ACH/EFT, scanner, remote cash deposits and wires.

> Research and resolve payment application discrepancies as requested by management.

> Manage all short pays and debit memos

> Adjust store over/short cash entry to correct cash drawer.

> Enter approved adjustments and write-offs.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.