Pharmacy Care Rep

RESPONSIBILITIES OF THE POSITION:

• Provide great customer service and role model service standards
• Receive inventory; check delivery for accuracy compared to invoices
• Stage inventory by breaking out the inventory into sections for stocking
• Stock inventory
• Return tote to backroom for shipping back to warehouse
• Check line by line receiving
• Contact H-E-B warehouse or vendor if inventory is short
• Ensure caps, vials, bags, and other inventories are stocked in the correct place.
• Process Customer transactions at register
• Filing, Retrieving, and maintaining prescriptions in the Will Call Area
• Receiving written prescriptions from customers and obtain demographic and profile related information
• Receiving refill prescription numbers (over the phone and at drop off counter) and obtaining profile related information
• Answer the telephone and direct calls to appropriate person
• Ensure the privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA
• Direct Customers to Counseling window for Pharmacist consultation
• Maintaining Insurance signature logs by date of fill
• Primary person responsible for outside and inside Department presentation and sanitation
• Verify scripts are going to the correct store
• Verify orders on prescriptions (names, number of orders per bag, etc.)
• Filing and maintaining prescription hard copies
• Assist Technicians and Pharmacists as necessary to ensure efficient and complete production for the shift
• Other duties may be assigned as necessary

REQUIREMENTS FOR THE POSITION:

• High school diploma or equivalent
• Must be at least 18 years of age
• Retail experience preferred; pharmacy experience strongly preferred
• Excellent communication skills and telephone etiquette
• Basic mathematical skills
• Basic computer skills (MS Windows, HEB Intranet)
• Strong team orientation, willing to pitch in at any moment for any reason.
• Experience working in a fast paced environment
• Must be a self-starter, and be able to work with little direct supervision
• Ability to multitask and manage multiple priorities
• Must be able to work rotating shifts to include weekends; must be flexible to the needs of the business
• Welcomes working in a team oriented environment and is open to cross-training
• Ability to maintain composure in high stress situations
• Pharmacy Care Representative Training & Certification
• ACR training or Cash handling skills
• Clerk training 501
• Company Orientation
• HIPAA trained
• Function in a fast-paced, retail, office environment
• Lift 20 lbs or more on a regular basis