Production Facility Assistant General Manager - Irving, TX

Description

Position Summary:

Order processing center Assistant General Manager will supervise daily operations and personnel aiming for efficiency, quality, and cost effectiveness. An excellent candidate must be well organized, reliable, and a results driven professional. They must have a practical mind to solve problems on the spot, partnered with strong business acumen work history with a "big picture" thought process that will propel the business forward.

Duties and Responsibilities:

Operational Execution

• Planning and scheduling of center activities and supervising the front line process
• Develop action plans to address deficiencies and improve performance
• Work with General Manager effectively to execute the policies and goals of the organization
• Drive initiatives that contribute to long-term operational excellence
• Lead team to improve operational effectiveness by streamlining business work processes and procedures
• Manage all process logistics
• Maintain relationships with all stakeholders including retail, sales, Digital Print Sites, as well as all cross functioning business partners i.e. estimating team, sourcing team, customer care teams
• Assist in the development of strategic plans for operational activity
• Manage labor and material resources to meet production targets
• Implement, enforce and monitor quality control programs to achieve quality objectives
• Formulate and implement improvements to the production process to maximize output in support of organizational goals
• Monitor adherence to policies, processes and procedures
• Foster and facilitate effective communication between all support functions including Digital Print Sites, Estimating, Accounting, IT, HR, Customer Service or Corporate Facilities when needed.
• Contingency planning for all center operations

People Leadership:

• Supervise, coach and inspire team of associates
• Monitor and review the performance of staff
• Manage quality and quantity of employee productivity
• Provide a working environment that encourages all associates to reach their full potential and one that embraces diversity and inclusion
• Identify knowledge, behavioral and/or skill gaps in associates, responding with action to address developmental opportunities
• Conflict resolution between employees or groups
• Organize recruitment and placement of associates; responsible for onboarding
• Ensure the safety and security of associates
• Track compliance of all required training and schedule any needed training with associates

Cost/Asset Management

• Review financial statements and data; utilize financial data to improve profitability and plan effective strategies for the financial well-being of the company
• Work with General Manager to set plans to favorably impact controllable direct expense items on the P&L
• Plan, evaluate and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency and output
• Make decisions about equipment utilization and maintenance
• Manage cost to production budget; implement cost control measures
• Inventory management and reporting
• Reduce day to day operation costs
• Deliver the product to customers in the most cost efficient, practical and economical manner
• Manage activities associated with direct purchasing and the processing of accounts payable

Customer Focus

• Troubleshoot any issues resulting from design or image quality to ensure customer satisfaction
• Communicate proactively regarding production schedule changes and project status as needed
• Provide customers with support in engineering new or existing projects
• Plan and support sales and marketing initiatives
• Achieve targets of on time, done right
• Respond to issues of dissatisfaction through due diligence, problem solving and deductive reasoning
• Achieve optimum balance between controlling costs and improving service
• Consistently deliver to customer expectations by coaching and leading the team to optimum performance
• Maintain facility to serve as a showcase for customer visits

Qualifications

Qualifications/Skills

• Bachelor's degree preferred
• Experience managing a customer service team, working in a print center environment, and or leading a customer facing team.
• Proficient in Microsoft and Adobe Suites
• Excellent communication skills (both verbal and written), planning, negotiating and organizational skills
• Experience in organizational effectiveness, operations management and implementing best practices
• Demonstrated leadership and vision in managing teams, major projects and initiatives
• Excellent interpersonal skills and a collaborative management style
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Demonstrated ability to work through and manage change successfully
• Excel at operating in an fast pace environment with a high degree of flexibility
• Excellent people manager, open to direction with a collaborative work style and commitment to get the job done
• Ability to identify and discuss key issues with details and facts, looking at situations from several points of view
• Delegate responsibilities effectively
• Digital Print knowledge necessary

Reports to: Central Orders Administration General Manager

Direct Reports: Central Orders Administration Center Associates

Staples