Mgr-Facilities Services (Supporting Chicago)

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

The ClusterEngineering Manager provides tactical direction and support to the GM's (andtheir Engineers), the Regional Director of Engineering, and the RD's throughoutthe properties in the cluster to ensure effective delivery of results, managedexecution of projects and to identify talent in the region. As a business leader, the incumbent followsthe regional direction for engineering to ensure that the regional practicesare aligned with corporate business and brand level strategies. The Cluster Engineering Manager usesengineering knowledge, skills and diverse sources of information to ensure highlevels of customer satisfaction and to maximize the financial performance formanaged units.

CANDIDATE PROFILE

Educationand Experience

• Highschool diploma or GED; 4 years experience in the engineering and maintenance orrelated professional area; technical training in HVAC-R/electrical/plumbing.

OR

• 2-yeardegree from an accredited university in Building and Construction, Engineering,Mechanics, or related major; 2 years experience in the engineering andmaintenance or related professional area; technical training inHVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

LeadingCluster Engineering Team

• Championschange and ensures brand and regional business initiatives are implemented andcommunicates follow-up actions to team as necessary.
• Ensuresthat regular, ongoing communication is happening in all areas of engineering.
• Communicatesa clear and consistent message regarding departmental goals to produce desiredresults.
• Identifieskey drivers of business success and keeps team focused on the critical few toachieve results.
• Ensuresintegration of departmental goals in game plans.

ManagingProperty Engineering Operations

• Actsas the subject matter expert on building infrastructure and building systemsissues.
• Demonstratesknowledge of all engineering related management contract requirements andensures compliance with contract and reporting requirements.
• Directsappropriate maintenance to ensure on-going appreciation of the asset.
• Managesand controls heat, light and power and recommends current best methods forenergy conservation and economical facility operations.
• Overseesand directs the maintenance of grounds, guestrooms, public space, restaurants, propertyvehicles and recreational facilities.
• Developsa long term plan for preventative maintenance and asset protection; overseesexecution of plan.
• Reviewspublic space walk-through results and ensures buildings are well maintained andoperational areas have an atmosphere that meets or exceeds guest expectations
• Managesthe physical plants including equipment, refrigeration, HVAC, plumbing, watertreatment and electrical systems in accordance with category's StandardOperating procedures.
• Participatesin developing specifications and requirements for service contracts andadministers such contracts to support building needs.
• Assistsin preparation of reports required by state agencies for water consumption,wastewater discharge and boiler emissions.
• Researchesand analyses new engineering products on the market.
• Introducesideas to leadership team to enable property to remain competitive.

Managing MultipleProperty Standards

• Ensurescompliance with state, local and federal regulations.
• Reviewsand gives input on the property ADAplan on an annual basis.
• Buildspositive relationships with external customers such as city building/zoningdepartment, fire prevention bureau and vendors.
• Overseesmaintenance of property life safety systems (fire fighting equipment, sprinklersystems and alarm systems)
• Developsand leads the execution of the category's service initiatives in theEngineering department.

ManagingProfitability

• MonitorsEngineering budget.
• Workscollaboratively with other properties, clusters and lodging brands to leverageresources, assets and purchases.
• Focuseson maintaining profit margins without compromising guest or employeesatisfaction.
• Developsan engineering operating strategy that is aligned with the category's businessstrategy and leads its execution

ManagingAbove Property and Stakeholder Relations

• Providesmeaning or context to the Engineering operational and budget results;demonstrates an understanding of owner priorities.
• Proactivelyaddresses potential areas of concern and proposes solutions to owners.
• Contributesto decisions concerning capital improvements to the facility.

Providing andEnsuring Exceptional Customer Service

• Setsexpectations and holds engineering team accountable for demonstrating desiredservice behaviors.
• Ensuresguests' needs are met or exceeded from beginning to end of property stay.
• Establishesguidelines so employees understand expectations and parameters.
• Ensuresemployees receive on-going training to understand guest expectations.
• Observesservice behaviors of employees and provides feedback to individuals and/ormanagers; continuously focuses on improving service performance.
• Reviewsguest satisfaction results and other data to identify areas of improvement withengineering teams and GMs; ensures appropriate corrective action is taken.

Managing andConducting Human Resources Activities

• GuidesGM in hiring engineering team members who demonstrate strong functionalexpertise, creativity and entrepreneurial leadership to meet the business needsof the operation.
• Ensuresnew hires participate in the Engineering orientation program and receive theappropriate new hire training to successfully perform their job.
• Ensuresteam members are cross-trained to support successful daily operations.
• Participatesin appropriate development plans and develops team members based on theirindividual strengths, development needs, career aspirations and abilities.
• Establishesand maintains open, collaborative relationships with GM's and entireengineering team.
• Ensuresthat regular on-going communication takes place throughout the engineeringoperation to communicate daily operations activities, set expectations andcreate awareness of business objectives.
• Utilizesemployee feedback and an "open door" policy to identify and address employeeproblems or concerns in a timely manner.
• Ensuresemployees are treated fairly and equitably; brings issues to the attention ofHuman Resources as necessary.
• Celebratessuccesses and publicly recognizes the contributions of team members; ensuresrecognition occurs in all areas.
• Assistswith operational duties as necessary to meet business needs.

MANAGEMENTCOMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibilityin adjusting priorities; and communicates both the reasons for change and howit impacts the workplace.
• Communication - Customizesapproach to conveying complex information and ideas to others in a convincingand engaging manner; appropriately interprets verbal and non-verbal behavior;and models active listening to ensure understanding..
• Problem Solving andDecision Making - Models and coaches others on breaking complexissues into manageable parts, identifying and evaluating alternatives and theirimplications before making decisions, and involving and gaining agreement fromothers when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respectfrom others; makes a good first impression and represents the company inalignment with its values.

Managing Execution

• Building and Contributingto Teams - Leads and participates as a member of a team tomove the team toward the completion of common goals while fostering cohesionand collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumesresponsibility for work objectives; initiates, focuses, and monitors theefforts of self and/or others toward the accomplishment goals; proactivelytakes action and goes beyond what is required.
• Planning and Organizing - Gathers information andresources required to set a plan of action for self and/or others; prioritizesand arranges work requirements for self and/or others to accomplish goals andensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, andconfidence in the pursuit of organizational goals and lastingrelationships.
• Customer Relationships - Develops and sustains relationships based on an understanding ofcustomer needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners withdiverse styles, abilities, motivations, and/or cultural perspectives; utilizesdifferences to drive innovation, engagement and enhance business results; andensures employees are given the opportunity to contribute to their fullpotential.

Generating Talent and Organizational Capability

• Organizational Capability- Evaluates and adaptsthe structure of team assignments and work processes to best fit the needsand/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop andstrengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learningopportunities to improve performance of self and/or others.
• Business Acumen - Understandsand utilizes business information to manage everyday operations and generateinnovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in aspecific functional area to conduct and manage everyday business operations andgenerate innovative solutions to approach function-specific work challenges
• Repairing — Repairing machines or systems using the needed tools.
• Tools and Equipment - The ability to properly and safely operate, maintain, clean, andstore various types of hand/power tools, machines, and motor equipment.
• TechnicalInstructions/Blueprints - The ability to readand understand technical instructions, schematics, and blueprints (e.g.,electrical schematics, building blueprints).
• Maintenance and Repair - Skill and knowledge in Maintenance and Repair including carpentry,internal surfacing, building repair, electronics, painting, and plumbing.
• Safety and PersonalProtective Equipment - Knowledge of the lock out tag out process andthe personal protective equipment (PPE) safety process required (e.g., earplugs, gloves, respirators, safety glasses) for a given work activity, andcorrect ways to use the lock out tag out and PPE equipment.
• Basic Competencies - Fundamental competencies required for accomplishing basic workactivities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers,word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly,correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information andideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-relateddocuments.
• Writing - Communicates effectively in writing as appropriate for the needs ofthe audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.