Detail Supervisor

Leith Porsche is looking for a Detail Department Supervisor.

Would like an individual with 1 year of detailing experience.

  BASIC JOB SUMMARY:

The Detail Department Supervisor is a line supervisor that has the direct responsibility for the overall production, quality control, and general behavior of the detail/service wash group.  They are also responsible for performing customer details and performing service wash duties at a level determined by service management.

SPECIFIC RESPONSIBILITES:

¨       Produce billable labor on the vehicle brought into the detail department for detailing.

Wash cars per company standards.

Vacuum inside without disturbing the contents.

Understanding on how to polish a vehicle using a buffer and a variety of compounds.

¨       Set completion times for the jobs assigned to the production group.

¨       Manage the group to achieve high levels of overall group production.

¨       Maintain a high standard of quality workmanship for the labor performed by every group member.

¨       Work with each group member to ensure their performance at/or near their individual objectives.

¨       Maintain a high level of cleanliness, grooming, and uniform appearance for the entire group.

¨       Determine if employees are in good standing with the company.

¨       Meet with the service advisors daily to discuss:

Promise times for customer details

 Daily agenda

¨       Ensure that all group members adhere to company policies.

¨       Determine the training needs of the group and inform management of these needs.

¨       Communicate to the appropriate service advisor information regarding any job that will not meet the vehicle promise time.

¨       Cover the previous day’s flat performance with all the group members every day.

¨       Work with the service manager to develop monthly production forecasts.

¨       Maintain the group at the size determined by management.

¨       Arrive at work, take breaks and lunch, and depart work at the times designated by management.

¨       Inform management of any situation or event that would interfere with established objectives, standards, or company policy.

¨       Inform management of any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers.