Contact Center Representative - Full & Part-Time

POSITION OVERVIEW

WHAT IS THIS POSITION EXACTLY AND WHAT TYPES OF SHIFTS ARE AVAILABLE?

As a Contact Center Representative, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of one to three different clients. You will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills and be willing to learn on the job every day. This position offers flexible full and part-time options.

Schedule

As a 24/7 contact center, Onbrand24 is able to offer a wide range of shifts. Work with our talent acquisition team to find the right schedule for you. Sunday - Monday, from 12 AM - 12 PM, for qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need.

WORKING AT ONBRAND24

WHAT CAN I EXPECT AND HOW DO I KNOW IF I WILL LIKE THE POSITION?

Following a best-in-class customer service product training, you will jump right into delivering an exceptional customer experience as part of our high-performance team. This is a rare opportunity to share in the vision and success of a growing company. 

HOW DO YOU KNOW IF THIS POSITION IS RIGHT FOR YOU?  

• You love talking; people even say you should get paid for talking (perfect fit!)
• You thrive in exciting environments and enjoy a challenge
• You enjoy talking to people and learning new things
• You believe personality is essential.

JOB RESPONSIBILITIES

WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY? 

In this role, you will be responsible for handling inbound and outbound customer interaction using state-of-the-art contact center technology and customer experience methodologies. Whether handling an inbound customer service inquiry, making outbound survey calls or calling current customers to upsell them on new products and services, our representatives are focused on providing world-class customer experience. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience.In addition to being an all-around great asset to the team, our entry level sales representatives are responsible for the following tasks.

KEY RESPONSIBILITIES

• Listen to and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade customers
• Explain and position products and process when interacting with customers
• Appropriately escalate customer dissatisfaction
• Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS

LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

OnBrand24 offers excellent training for the right candidate.  Successful candidates will be motivated, reliable, have excellent communication skills, most importantly, be willing to learn new skills and acquire new knowledge every day. you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.

KEY QUALIFICATIONS

• High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
• Must have the ability to learn customer service software applications
• Must be proficient with necessary PC skills
• Ability to multi-task in a fast-paced environment
• Highly reliable
• Minimum 18 years of age
• High School Graduate (Or Equivalent)
• Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

COMPENSATION DETAILS

INTERESTING IN WORKING SOMEWHERE WITH BEST-IN-CLASS TOTAL REWARDS?

At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource!

Wage

Standard starting compensation includes a base hourly wage commensurate with experience.  Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. The wage range $12.00/hr - $15.00/hr commensurate with the position and experience profile of candidates.

Benefits

PTO, Professional work environment, health insurance, 401k

ABOUT ONBRAND24

WE BELIEVE THAT HAPPY EMPLOYEES ARE CRITICAL TO THE CUSTOMER EXPERIENCE.

OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

OnBrand24 was founded in 1981 to provide a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client’s brands passionately.  Our people are our product, and

we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource.  We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. 

Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH.

To learn more, visit us our careers page.