Bilingual Customer Service Representative - Full-time / Part-time

• Competitive Wages
• Uncapped Bonus Potential
• Life/Health Benefits
• 401(k) Savings Plan
• Educational Assistance
• Paid Vacation/Holidays
• Great Schedules
• Comprehensive Training

The Bilingual Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center's daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.




Customer Service, Sales, & Marketing: Actively assist in meeting the center's performance metrics as defined by management. Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.






Equivalent Education Level Required: High School Diploma or equivalent required; some college preferred.

Experience Required: Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.