Guest Services Representative

TO APPLY: https://chj.tbe.taleo.net/chj04/ats/careers/v2/viewRequisition?org=SIMON&cws=52&rid=8640

PRIMARY PURPOSE:  This position is responsible for serving as a sales agent for the owner and an information / customer service source, providing miscellaneous service, as herein defined, to customers and tenants.  This position is the front line position and Simon’s only interaction with its customers; consequently, strong sales and customer service skills are essential.

 This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

PRINCIPAL RESPONSIBILITIES:  

The successful candidate’s responsibilities will include, but not be limited to:

• Responsible for representing Simon to customers by providing high quality, efficient service.
• Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, etc. and ensuring that all displayed information is current and relevant.
• Ability to respond to customer inquiries and advise on the appropriate resolution.
• Serves as “Seller” function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Retail products or offerings, Ticketmaster, other payment products, and / or other mall programs.
• Manages own daily finances of initiatives sold at Simon Guest Services.
• Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives.
• Knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless execution.
• Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, Simon Kidgits Club, and Ticketmaster.
• Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires.
• Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals.
• Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives.
• Maintains confidentiality and follows the code of ethics.  

MINIMUM QUALIFICATIONS:

• Strong selling background, general mathematical aptitude, computer literacy in applicable software, strong communication skills and must be multi-task oriented. 
• Must be at least 18 years of age
• A high school diploma and 1-2 years of customer service/sales background.
• Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers. 
• Ability to effectively perform multiple tasks for up to 5 hours at a time. 
• The incumbent must be articulate, outgoing and present a professional, pleasant and courteous appearance at all times
• Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays.