Omni Channel - LOB Lead Business Analyst

GENERAL FUNCTION: Lead liaison between line of business (LOBs), operational support and information technology. Responsible for analyzing non-standard business and user needs, document requirements, and resolve complex

system problems. Coordinates development and support for new and existing applications.

Possesses a sound understanding of business systems and industry requirements. Acts as a

team leader for assigned projects. Partners with the business unit to develop a solid knowledge

base of the business line, including the business plan, products, processes and revenue streams.

Coordinates business requirements definition, development, testing, implementation and support

for new and existing systems. Identifies, researches and analyzes production problems, develops

solutions and coordinates resolutions. Oversees enhancements in order to maintain productivity and

efficiency.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating

concerns, and personally following policies and procedures as defined. Accountable for always

doing the right thing for customers and colleagues, and ensures thatactions and behaviors drive a

positive customer experience. While operating within the Bank's risk appetite, achieves results

by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES AND RESPONSIBILITIES:

• Functions as the liaison between the business line, operations, and the technical areas throughout the project cycle.
• Acts as team leader for projects.
• Possesses strong knowledge of the business line, including the business plan, products, process

and revenue streams.

• Plays a key role in the planning, testing, and implementation of system enhancements and

conversions. Ensure system enhancements follow the appropriate IT guidelines, meet or exceed

user requirements, and are completed in a timely fashion. May performproject leader role for

projects.

• Identifies system enhancements, documents business needs and determines development impact

to current system processing. Works with programmers and users to ensure accuracy of

enhancements.

• Reviews operational procedures and methods and recommends changes for improvement with an

emphasis on automation and efficiency.

• Provides input into the creation of detailed project plans, work assignments, target dates and

other aspects of assigned projects.

• Provides guidance and context in prioritizing and determining complexity of problems and

requests.

• Partners with the technical areas in the research and resolution of system and process

problems.

• Identifies, researches, and analyzes production problems develops solutions, and resolves

problems.

• Works with programming resources (in house and third party) to ensure development work is

completed to specification.

• May perform some aspects of Project Management including but not limited to Approval

gathering, Readiness Assessments, and other artifacts and controls.

• Other duties as required.

SUPERVISORY RESPONSIBILITIES:

Responsible for providing employees timely, candid and constructive performance feedback;

developing employees to their fullest potential and provide challenging opportunities that enhance

employee career growth; developing theappropriatetalentpooltoensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

KNOWLEDGE & SKILLS REQUIRED:

• Bachelor's Degree or equivalent work experience.
• Minimum four (5) years work experience in banking, financial services or related experience.
• Minimum two (3) years of project management experience. Six Sigma Green Belt or PMP

preferred.

• Proven Leadership experience in areas of Operations, Manufacturing or Quality.
• Possesses a broad understanding of business systems and industry requirements.
• Ability to present to senior leadership on sensitive subject matters.
• Ability to facilitate large groups toward the development of common solutions.
• Exceptional verbal, written, and presentation communication skills.
• Ability to multi-task and be flexible.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the

work environment.

• Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access,

Visio).