Field Service Technician - ACME - Malvern, PA

Albertsons-Safeway Company is one of the largest food and drug retailers with 2,300 stores. The Albertsons-Safeway family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit and friendliness of our people, we have locations across the U.S.

The Information Technology Department has an opening for a Field Services Technician III. This position is located in Malvern, PA.

Key Responsibilities include, but are not limited to:

• Support standard hardware platforms and systems installed throughout Safeway.
• Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Trouble shoot resolution.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Provide network and remote connectivity (hardware/software) support.
• Maintain equipment inventory controls and policies.
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Driving required for this Zone Service Area.

Qualifications:

• High school graduate, BA/BS degree preferred.
• 2 years retail business experience.
• 2-4 years technical Help Desk with system support experience.
• 2-4 years IT/Technical training post high school, includes Operating Systems and hardware certifications.
• Internal or external experience with technology systems and hardware.
• Information Technology project implementation exposure with 5 year's technical systems experience.
• Exposure and understanding of Scales & Wrapping Systems.
• Good mechanical skills.
• Excellent communication and interpersonal skills.
• Exposure and understanding of Safeway Superior Service objectives.
• Excellent problem solving skills.
• Strong sense of urgency and business orientation.
• Able to think strategically and conceptually while managing details.
• Able to work independently but also a strong team player.
• Able to have flexible work schedule.
• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
• Must have a good, safe driving record.

Closing Date: September 2, 2017

Diversity is fundamental at Albertsons-Safeway. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons-Safeway policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

We support a drug-free workplace – all applicants offered a position are required to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER