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Customer Service Representative (H) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Edmond, OK Edmond, Oklahoma |
About this job
Location:
610 S Broadway, Edmond, Oklahoma 73034 United States of America
.
PRIMARY FUNCTION: Under the direction of a designated supervisor, responsible for performing a variety
of duties to ensure the smooth and profitable operation of the assigned U-Haul location. Make sure all
equipment assigned to the center is accounted for. Note: Essential duties are not exhaustive and may be
supplemented as necessary.
ESSENTIAL DUTIES: Position requires the ability to provide excellent customer service.
1. Reasonable and predictable attendance is essential.
2. Must be able to safely operate a motor vehicle.
3. Must complete 1-2-3 Punch Program within 90 days of hire (unless already certified).
4. Must be familiar with all U-Haul products & services in order to assist customers and give instruction if needed.
5. Must know how to use various forms, rate guides, maps, etc.
6. Perform light mechanical repairs as required (check oil, antifreeze, water hoses, batteries, etc.)
7. Perform rental worthy inspection of U-Haul trucks, trailers, car-top carriers, tow bars, hitches, storage rooms
and GRI.
8. Ensure that all equipment dispatched is "fit for intended use" and "customer ready" and that the customer returns
the equipment in the same condition (allowing for normal wear and tear).
9. Charge the customer as needed for abnormal damage or cleaning.
10. Determine customer satisfaction and advise supervisor or appropriate marketing company personnel of repairs or
changes needed.
11. Safely hook-up of trailers, tow bars, car-top carriers, etc. for customers.
12. Instruct customers on safe use of rental equipment.
13. Maintain inside and outside appearance of equipment, gas trucks. Check logbooks for accuracy.
14. May be required to transfer equipment from one location to another.
15. Must be responsible for managing cash-handling procedures.
16. Must use the customer service form with every customer inquiry.
17. May be required to install hitches as needed.
TOOLS/SKILLS/MENTAL REQUIREMENTS: Reading and comprehension of newsletters, reference materials and bulletins;
ability to operate a personal computer (PC) and have good math aptitude; ability to communicate (verbal and written) and have
legible handwriting. Must be able to use basic hand tools; basic mechanical knowledge; ability to work in stressful situations
with irate customers. Must have good telephone manners and etiquette.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
610 S Broadway, Edmond, Oklahoma 73034 United States of America
.
PRIMARY FUNCTION: Under the direction of a designated supervisor, responsible for performing a variety
of duties to ensure the smooth and profitable operation of the assigned U-Haul location. Make sure all
equipment assigned to the center is accounted for. Note: Essential duties are not exhaustive and may be
supplemented as necessary.
ESSENTIAL DUTIES: Position requires the ability to provide excellent customer service.
1. Reasonable and predictable attendance is essential.
2. Must be able to safely operate a motor vehicle.
3. Must complete 1-2-3 Punch Program within 90 days of hire (unless already certified).
4. Must be familiar with all U-Haul products & services in order to assist customers and give instruction if needed.
5. Must know how to use various forms, rate guides, maps, etc.
6. Perform light mechanical repairs as required (check oil, antifreeze, water hoses, batteries, etc.)
7. Perform rental worthy inspection of U-Haul trucks, trailers, car-top carriers, tow bars, hitches, storage rooms
and GRI.
8. Ensure that all equipment dispatched is "fit for intended use" and "customer ready" and that the customer returns
the equipment in the same condition (allowing for normal wear and tear).
9. Charge the customer as needed for abnormal damage or cleaning.
10. Determine customer satisfaction and advise supervisor or appropriate marketing company personnel of repairs or
changes needed.
11. Safely hook-up of trailers, tow bars, car-top carriers, etc. for customers.
12. Instruct customers on safe use of rental equipment.
13. Maintain inside and outside appearance of equipment, gas trucks. Check logbooks for accuracy.
14. May be required to transfer equipment from one location to another.
15. Must be responsible for managing cash-handling procedures.
16. Must use the customer service form with every customer inquiry.
17. May be required to install hitches as needed.
TOOLS/SKILLS/MENTAL REQUIREMENTS: Reading and comprehension of newsletters, reference materials and bulletins;
ability to operate a personal computer (PC) and have good math aptitude; ability to communicate (verbal and written) and have
legible handwriting. Must be able to use basic hand tools; basic mechanical knowledge; ability to work in stressful situations
with irate customers. Must have good telephone manners and etiquette.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
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