Quality Engineer Documentation

Job Title: Quality Assurance Engineer - Documentation Reports to: Quality Process Manager JOB SUMMARY: The quality assurance engineer will be responsible for creating and updating technical documents to explain complex information in a clear and concise manner to a variety of groups with different levels of technical knowledge. Will collaborate with scrum masters, technical support, product IT and other identified stakeholder groups to create required technical documents (i.e. support notes, hardware and software system requirements, installation guides) across multiple products and platforms. Required Role-based Skills * Determine the needs of end users of technical documentation * Organize and write supporting documents for products * Manage updates and revisions to technical literature * Analyze documents to maintain continuity of style of content * Standardize content across platforms and media * Use photographs, drawings, diagrams, animation, and charts that increase users' understanding * Participate in EOC planning and IT sessions to design and develop materials Business Justification: * No current professional technical writer for customer facing documentation * Improve quality of documentation Required Skills: * Excellent writing, verbal, presentation, and communication skills * Microsoft Office * Ability to be flexible, adapt/respond quickly in a mission critical environment characterized by rapid change, minimal lead times, and multiple competing priorities * Able to write in explanatory and procedural styles for multiple audiences * Bachelor's degree or 5+ years in disciplined technical writing experience in other related field * Must have experience in writing technical documentation including installation guides, release and support notes, and software/hardware requirements across multiple products and platforms Desired Skills * Experience working in an Agile environment following Agile principles * Experience in quality assurance testing and testing methodologies * Experience in performing and participating in internal and external audits including medical devices * Experience in CAPA management * Experience in data collection and reporting Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled