Dispatcher - Delhaize America

Job Title: Dispatcher

Shift:8:30am-7pm (4/10 schedule with rotating weekends)

To manage and direct work activities of drivers and coordinate flow of goods to our retail stores while efficiently, safely, and legally for our transportation operation and or hire business. To serve our customers efficiently and consistently while reducing the cost of deliveries through proper driver and equipment assignments and effective routing inbound and outbound loads. Reduce road costs through innovate routing decisions which directly affect transportation revenue lines.

Principle Duties and Responsibilities:

• Call stores to notify them of delivery schedule changes, delays, early arrivals, or any conflicts with accurate scheduling of deliveries
• Dispatch available grocery/perishables loads and maintain delivery logs for all delivery tickets and outbound/inbound loads as drivers return with delivery tickets to ensure accurate flow of dispatch operations to insure on time arrivals and departures
• Assist drivers when needed
• Set up salvage pick-ups when needed
• Complete any required reports assigned
• Use of the Transportation Systems to effective manage all aspects of work
• Coordinate with several work units to balance and reach projected daily workloads with contract carriers, including LTL & TL freight. A key contact person for all outside customers, interacting on a daily basis for scheduling pick-ups, deliveries, appointments between retail, for-hire and backhauls.
• Coordinate the planning and decision making, impacting the flow of operations of various groups throughout distribution
• Assist in coordination receipt of priority loads between merchandisers and warehouse
• Assist and help resolve payroll hours through clarification of job assignment
• Coordinate work flow with other terminals
• Perform and complete all order routing and setup duties and activities to meet all corresponding time for department start-ups and dispatch times
• Coordinate and assist in backhauls scheduling and processing by communicating with vendors, perishable, and grocery departments concerning unloading. Communicate with other DC's on backhauls consigned to their facility when applicable
• Ensure compliance with Delhaize America standards in the areas of accuracy, safety and productivity.

RequirementsBasic Qualification:

• Ability to reach, stoop, bend and lift up to and including 30 lbs.
• Work in a warehouse environment with varying conditions (i.e. cool temperatures, concrete floors, powered industrial trucks)

Preferred Qualification:

• High School Education
• Knowledge of the transportation function along with a working knowledge of DOT regulations and requirements

Skills/Abilities:

• Excellent customer service, communication, verbal and written skills
• Ability to meet production standards set by the company
• Able to use personal computer for data entry and research purposes
• Highly motivated self-starter and team player with strong attention to detail and the ability to prioritize multiple task in a fast paced environment

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