Merchandise Execution Associate - Robinson Town Ctr

General Description

J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, and we'd like to add you to the team!

Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well…being a Merchandise Execution Associate at JCPenney might be the position for you!

Responsibilities

• Customer Service & Sales
• Greets and assists customers in finding products and delivers outstanding customer service
• Partners with other team members when additional support is needed

• Actively listens to customer issues in a calm and agreeable manner to resolve problems

• Truck / Restock & Inventory
• Follows placement directions to effectively place set merchandise statements
• Contributes to merchandise receipt and reverse logistics processes
• Assists with the execution of inventory processes
• Contributes to the Shoe on Display restocking process, including mismates and stockroom organization

• Contributes to the restock program to identify replenishment opportunities

• SET / Visual / Environment
• Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing
• Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
• Helps oversee and maintain all fitting room and sales floor recovery processes
• Contributes to the execution of visual elements to support merchandising statements

• Responsible for stockroom maintenance

• Omnichannel
• Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed

• Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed

• General Operations
• Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities

• Assists with the Defective process execution to ensure integrity of inventory and prevent shrink

• Performance Standards
• Supports company shrink and safety initiatives
• Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Skills & Experience

• Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
• Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and other
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
• Drive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change
• Work experience- 1-2 years of retail experience

Job Title: Merchandise Execution Associate - Robinson Town Ctr

Location: Pittsburgh, PA, United States - Robinson Town Ctr 2000 Robinson Town Ctr

Job ID: 1076285

J.C. Penney Company Inc.

Plano, Texas