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Coordinator
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Columbus, OH Columbus, Ohio |
About this job
FacilitySource is now Hiring Coordinators! We are seeking enthusiastic employees with great communication and teamwork skills. Coordinators will be communicating with top name brand clients (Target, Wal-Mart, Home-Depot, Macy's) and be a part of a great internal team. The ideal candidate likes solving problems, has a high sense of urgency, and a motivation to grow within the organization.
FacilitySource is a growing company with lots of opportunity for upward mobility. We are looking for new team members who want to join and participate in our great company culture that includes the following:
- Great training programs
- Fun employee events
- Casual dress days
- Community outreach
- 20 days of PTO
- Great benefits package
- Recognition and Ideas programs, and
- Great co-workers!
The Coordinator works with our customers, service providers, and employees to deliver FacilitySource' s services with the highest level of customer service, both by taking care of facilities quickly and completely and by helping corporate and management levels achieve their maintenance objectives: process, control, cost, information, communications, and quality.
DUTIES & RESPONSIBILITIES:
DUTIES & RESPONSIBILITIES:
- Receives and coordinates maintenance repair calls.
- Works with Program Managers, Service Delivery Managers, or Trade Specialists on resolution of problems
- Follows up with client home office contact to make sure service delivery, work orders, and special projects are completed in a timely and satisfactory manner
- Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems
- Work with internal groups (Support Center, Service Provider Management, EMS, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities
- Work with client and service provider personnel.
- Provide dispatch updates for assigned client(s)
- Conduct periodic weekly calls to run through any updates, checkups, and basic information sharing.
- Perform other duties, activities, or projects as assigned
- Requires participating in afterhours call rotation for dispatching and following up on afterhours emergencies
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