Customer Relations Analyst - Full-time / Part-time

The Customer Relations Analyst will support the Honda Contact Center by managing all aspects of complex customer case management and ensuring overall customer satisfaction.

Responsibilities:

• Accurately answer customer questions in a professional, helpful and timely manner.

• Effectively communicate in a professional manner with all AHM field staff and dealer personnel.

• Evaluate customer issues and coordinate activities between customer, dealer personnel, AHM field staff and National staff, to resolve issues and achieve overall customer satisfaction.

• Evaluate all the facts and make the determination if/when the use of goodwill is appropriate.

• Ensure overall customer satisfaction and repurchase intent by providing quality customer service.

• Thoroughly capture and document customer contact data to ensure accurate Voice of the Customer reporting.

• 1-3 years of experience in a customer retail environment or complaint resolution is required.

• BA/BS degree or trade school certificate in Automotive Technology, or equivalent work related experience highly preferred.

• Previous experience in the automotive industry (wholesale or retail) is a significant plus.

• Strong logic and reasoning skills required.

• Excellent communication skills (written and verbal) is a must.

• Excellent organizational, negotiation, and selling skills required.

• Proficiency in all Microsoft Office software (Excel, Word, PowerPoint) is essential.

• Bilingual language (spanish) is a plus

• Automotive technical aptitude is highly preferred.

• ASE Certification is a plus.

American Honda Motor Co., Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.