CX Experience Design, Product & Service Innovation

The mission of the CX Innovation team is to deliver innovations that ensure our enterprise and brands are differentiated, relevant, and competitive.  We lead by discovering insights, developing concepts and developing prototypes for major initiatives and high profile projects. We collaborate with internal and external partners and monitor in-market performance of new initiatives to ensure the successful build and deployment of breakthrough concepts.  We are a part of the Customer Experience Discipline that focuses on driving customer-centricity throughout Marriott.

The CX Experience Design role is a key contributor to concept design and innovation projects for brand and enterprise innovations.  The purpose of this position is to support the development of new concepts and innovations across the Marriott International enterprise, in brand-specific experiences, portfolio-wide strategies, and discipline focused initiatives.  He/she will play a role in applying consumer insights, developing business strategies and creating new concepts to grow top line revenues and improve guest experiences. This role will have hands-on involvement gathering, analyzing and synthesizing key inputs that support forming strategies and developing concepts.  As a member of the professional staff, provides experience in the approach towards human-centered design thinking to drive concept development and overall innovation discipline.  

The CX Experience Designer will provide project support to new concepts for accelerating brand differentiation and building innovation capabilities for the enterprise. This position will require strong project management, presentation development and research skills. They will support the creation of innovations (products, services, experiences) for projects and initiatives that have a high visual impact including: presentations, prototypes, websites, communications and work sessions. Based on the project brief, the specialists conducts research, synthesizes insights, develops ideas and concepts, as well as prototypes.  The work demands creativity, up-to-date knowledge of consumer trends and digital technology and a professional approach to time, costs and deadlines. This role requires the ability to manage and track work-streams/tasks to ensure deadlines and project objectives are met successfully. Ideally, this individual will have background/experience in consumer-centered experience design and consumer/digital trends.

The core accountabilities for this position are as follows:  

• Developing / visualizing -consumer-facing innovations (products/experiences/services) that tell powerful stories about the innovations for test and learn activities
• Managing overall project timelines, including estimating the time required to complete the work and providing quotes
• Developing presentations and briefs by gathering information and data through research
• Thinking creatively to produce new ideas and concepts
• Working with a wide range of media, including photography, digital design and print 
• Proofreading to produce accurate and high-quality work
• Contributing ideas and design to the overall brief
• Developing interactive design through rapid prototyping
• Working as part of a team with other designers, consultants and internal customers
• Writing skills are critical, as well as verbal/presentation skills
• Keeping abreast of emerging technologies in new media, particularly proficiency in Adobe Creative Suite (Illustrator, InDesign, Photoshop), Front-End digital design, and PowerPoint /Keynote
• Tracking the latest consumer trends, ideas and concepts across industries as a key input to the innovations we are developing
• Serve as key coordinator to bring external ideas into the business – through tracking, prioritizing and escalating ideas to the business
• Able to synthesize concepts into actionable and profitable designs
• Delivers innovative, profitable and cost effective design solutions
• Lead the continued development, refinement of core innovation practices, processes and tools
• Lead/facilitate workshops, sessions, meetings to elevate/teach innovation processes, tools, culture

• 4-year degree from an accredited university in Industrial Design, Interaction Design, Service Design or related major
• 2+ years of relevant professional experience in Innovation, Hospitality or related function, demonstrating progressive career growth and pattern of exceptional performance.

Technical Skills

• Mastery of Adobe Products: In Design, Illustrator, Photoshop. 
• Experience with Microsoft Products: Word, Power Point, Excel.
• Proficiency with web-based research/analysis tools: Survey Monkey, Google Analytics