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Customer Service Associate - Full-time
| Hours | Full-time |
|---|---|
| Location | 11301 Braden Dr. Manassas, Virginia |
About this job
Customer Service Associate
At Dizzy Pig Seasonings, we hire passionate people who love what they do. We believe in building relationships, in solving problems and in delivering outstanding service throughout all levels of our business. We are looking for a full time Customer Service Associate to help our retail store as well as our online business.
As an integral member of our rapidly growing organization, the Customer Service Associate ultimately represents our company by delivering outstanding customer service. We are looking for a person that understands the challenges of a growing company and is willing to help in different areas of the business as needed.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answers phone calls and directs them to the right department.
- Manage customer orders that come in via phone, fax, and email
- Help customers resolve order issues by working in conjunction with other team members.
- Handle special order requests from customers.
- Miscellaneous duties that include:
- Ordering Office Supplies and occasional marketing materials
- Retail Inventory
- Maintaining an organize workspace
- Organizes and tracks activities by utilizing a CRM system.
- Develops and maintains ongoing relationships with vendors and dealers.
- Help customers in the retail store including using our P.O.S. Must be able to learn our product mix and cooking techniques.
Qualifications:
High Energy, Passionate and Enthusiastic. Passion for cooking/grilling a plus. Big Green Egg expertise a super plus.
Related experience in customer service preferable in an office and/or retail environment.
Excellent organizational skills and attention to detail is a MUST
Computer literate with experience on Word and Excel.
Excellent communication skills, good phone manners, and ability to communicate effectively with co-workers and customers.
High School Diploma or GED. Bachelor’s degree a plus.
Reliable Transportation.
9am - 5pm Weekdays. Occasional Saturday.
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