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in Austin, TX
Assistant Transportation Coordinator - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Austin, TX 78753 Austin, Texas |
About this job
The ATC will schedule, route and dispatch trips to third-party transportation providers and handle coordination of pre-scheduled patient trips to medical facilities.
Essential Duties and Responsibilities:
* Responsibilities may also include public transit coordination - identifying all reservations that can be placed on public transit, distributing transit tickets and tracking utilization. May also include administering the volunteer driver/gas reimbursement program.
REQUIREMENTS
Education:
* Qualified candidates must have a High School Diploma or GED
Experience:
* At least 1 year customer service experience with heavy phone volume and data
entry required
* Prior in-bound call center experience preferred
* Transportation experience to include: trip assignment, routing or
dispatching
* Knowledge of transit system a plus
* Knowledge of Medicaid guidelines a plus
Skills:
* Superior customer service and phone skills, problem solving, time
management, and organizational skills
* Ability to accurately type 35 corrected words per minute, and ability to
work independently or with a team a must
* Ability to work independently or with a team a must
* Strong computer proficiency with Microsoft Excel, Word and Outlook
* Knowledge of Medicaid guidelines and covered services a plus
Competencies:
* Communication, Oral - Ability to communicate effectively with others using
the spoken word
* Communication, Written - Ability to communicate in writing clearly and
concisely
* Customer Oriented - Ability to take care of the customers' needs while
following company procedures
* Interpersonal - Ability to get along well with a variety of personalities
and individuals
Environmental and Working Conditions:
* Entire work time is conducted in an office setting
Physical and Mental Requirements:
* Must be able to understand and follow complex instructions
LogistiCare is an Equal Opportunity Employer.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled