TTS Infrastructure Cards - Business Analyst (Commercial Cards)

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

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The Global Business Analyst role will form part of TTS Infrastructure Cards Projects team based in Warsaw, Poland. The role will provide business analytical project / programme support across all projects - regional and global initiatives in the TTS Infrastructure Cards space, working in conjunction with Product, Operations, Technology, Projects and other business partners. This role will report directly to Lead Business Analyst and then Head of Projects in Warsaw.

Responsibilities:

• Execution and facilitation of business analysis activities for projects part of Commercial Cards pipeline.

• Analyze the need and the problem statements coming from business and help them construct robust business requirements.

• Create or gather business case as might be required to assist Head of Projects to support release prioritization.

• Identify opportunities for process improvement aligned with Global Team strategy.

• Integration of current processes with the changes required to expand the Product base and enhance processing capabilities.

• Lead Business enhancements discussions at concept stage using the best techniques at a time.

• Lead & Manage requirements scope and apply the required change control process.

• Work and collaborate across teams and units to ensure the scope covers the end to end process. Discuss & agree with technology partners on the best solution approach.

• Creation, maintenance and coordination of project documentation, specifically related to scope management.

• Review functional specifications and technical design documents, test cases and test results to support the scope end to end when requested.

• Ensure completeness of delivery from a solution and readiness perspective.

• Provide SME assistance and support to Wholesale cards operations and projects along with general operations management support as it might be required.

• Support Knowledge library database creation and maintenance following the SME pathways.

• Manage critical issues and escalate to management when required.

• Timely reporting of work stream progress on a regular basis. This will involve regular liaison with the Regional Project team and other local, regional, and global team, and attendance over phone at individual project working groups meeting.

• Responsible for providing effective communications to all partners, stakeholders and user base, providing up-to-date information on success, failures, risks, ideas and suggestions for improvements.

• Develop and maintain strong requirements governance controls across Project Life Cycle.

• Work with Release Management team, Projects team and UAT teams to ensure that all Wholesale cards projects are taken care of.

Requirements:

• Business Analysis experience preferable in finance industry.

• Business analyst experience in Operations & Technology project world.

• Experience with design and presentation of process maps, process diagrams.

• Experience in traditional requirements as well as user story format.

• Demonstrated ability to analyze and solve complex problems; strong influence & negotiation soft skills.

• Experience using requirements management center or other tools within the field.

• Formal qualification (IIBA etc.) will be an advantage.

• Exposure to previous Project Management & SDLC as a plus.

• Excellent written and verbal communication skills and ability to communicate at all levels.

• MS Project, Visio, Power point presentation skills

• Fluent English both written and spoken, other languages are a plus.