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Call Center Representative - Full-time / Part-time
| Hours | Part-time, Full-time |
|---|---|
| Location | Lasalle, IL lasalle, Illinois |
About this job
Essential Functions:
• Respond to customer telephone inquiries within a call center environment
• Proficient problem-solving approach to quickly determine customer needs
• Provide resolutions by delivering accurate information while following performance goals and objectives
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Conduct follow up calls with customers to provide updates and ensure issue has been resolved in its entirety
Minimum Skill Requirements:
• High school diploma or equivalent
• 1 year call center experience
• Ability to prioritize and multitask
• Proven ability to learn quickly and adapt to change
• PC navigation and data entry skills
• Good oral and written communication skills
• Knowledge of medical terminology
Details:
• Full and part time positions available;
• Flexible scheduling;
Benefit
• Paid training
• Flexible training schedules
• Medical and dental benefits
• Paid time off
• Paid holiday and sick time
• Retirement planning options (401(k))
• Employee discounts through client programs
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