Office Coordinator - Full-time

We are seeking an Office Coordinator to perform a variety of clerical and administrative duties. The Office Coordinator is expected to answer phones, complete administrative duties, and support other staff members with clerical tasks in order to provide the highest quality service to clients.

Responsibilities

• Reflect the core values of CBI Partners, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Handle office responsibilities to allow a consistent full-time networking effort, which is critical in building the business
• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a friendly, professional and knowledgeable manner, and distribute incoming calls to the appropriate staff members
• Enter and maintain accurate client and CAREGiver records in the operating system
• Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
• Determine each visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival
• Assist with stuffing and mailing client invoices and CAREGiver payroll
• Organize and distribute the daily mail 
• Ensure Home Instead Senior Care standards are met and upheld
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with management, colleagues, clients and CAREGivers
• Order and stock office supplies
• Maintain supplies for postage, fax, and copy machine
• Collaborate with the Service Coordinator to maintain CAREGiver schedules
• Assist with hiring new CAREGivers, including fielding employment inquiries, checking references and moving applicants through the hiring process

Qualifications

• Must uphold the policies and procedures established by CBI Partners, Inc.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have knowledge of the senior care industry
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness
• Must be organized and able to prioritize daily, monthly and yearly work
• Must be able to establish and maintain good working relationships with management, colleagues, clients and CAREGivers
• Must present a professional appearance and demeanor
• Must be able to operate standard office equipment 
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Microsoft Word and Excel
• Must be able to perform duties in a professional office setting

Each Home Instead franchise is independently owned and operated.