Customer Support and Sales Assistant

Immediate permanent opening for a locally owned and operated “Rochester Top 100” company. Hiring a full-time Customer Support and Sales Assistant. Candidate will work in a small team environment, with sales, estimating, production and accounting. Must be organized, detail oriented and have the ability to multitask, as this candidate will be handling various ongoing projects simultaneously. Duties: Work directly with sales and support reps to assist in managing their customer accounts. Interface directly with customers by phone, email and face to face. Source products and provide pricing Process incoming orders and follow up on the delivery Manage the companies online storefronts Resolve customer complaints and order issues Answer Phones Requirements: 2 year college minimum or 3-5 years of customer service experience Expert level use of entire Microsoft Suite Proficiency in QuickBooks is a plus Work well with numbers Experience in an office setting #RPM Democrat and Chronicle. Keywords: Customer Service Representative, Location: Rochester, NY - 14614