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in Bethesda, MD
Banquet Houseperson
•30 days ago
Hours | Part-time, Full-time |
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Location | Bethesda, MD Bethesda, Maryland |
About this job
About This Job
The Banquet Houseperson in responsible for the set up, refresh, tear down and maintenance of all meeting space.
DUTIES & FUNCTIONS
Fundamental Requirements:
- Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
- Ensure the correct and timely set up of all Banquet Event Order functions.
- Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc.
- Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.
- Be familiar with fire exit and extinguisher location, and follow all hotel safety rules.
- Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
- Transport and store tables, chairs, and other equipment.
- Refresh meeting rooms as needed.
- Notify management of any hazards.
- Handle items for "Lost and Found" according to the standards.
- Ensure overall guest satisfaction.
Job requirements
Education & Experience:
- High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
Physical requirements:
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
General Requirements:
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.